We're looking for three 1st Line Technicians who wants more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within.
What's on Offer
Salary up to £30,000 DOE
Performance-related bonus
Paid certifications and training
Clear progression opportunities
Exposure to a wide range of technologies
Gym membership and wellness benefits
Regular team socials and company events
Supportive management team that encourages development
Stable business with excellent staff retention
Friendly, collaborative working environmentThe Role
As a 1st Line Technician, you'll be the first point of contact for IT support issues, delivering excellent service and ensuring users receive prompt and effective solutions.
Your responsibilities will include:
Providing 1st Line technical support via phone, email and ticketing systems
Troubleshooting hardware, software and networking issues
Supporting Microsoft 365 applications and services
Setting up and configuring laptops, desktops and mobile devices
Managing user accounts and permissions
Escalating more complex issues to senior engineers when required
Maintaining accurate ticket updates and documentation
Delivering an excellent customer experience at every interactionAbout You
We're open to candidates from MSP's or internal IT support environments. The most important thing is that you have a solid grounding in IT support and the desire to keep learning.
You'll ideally have:
At least 12 months' experience in a 1st Line IT Support role
Experience working within an MSP or internal IT environment
Knowledge of Microsoft 365 and Windows operating systems
Basic networking knowledge
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
A proactive and positive attitude
The ability to remain calm under pressure and manage multiple priorities
A full UK driving licence and access to your own vehicle (essential due to location)Why Apply?
This role would suit someone who feels ready for the next step in their career. Maybe you're in an MSP and want to join a business with more long-term progression opportunities. Or perhaps you're supporting users internally and want broader technical exposure.
Either way, you'll be joining a team that values attitude, supports development and gives people the tools they need to succeed.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
ME15830
Salary description
£28000.00 - £30000.00 per year