Account Executive

Great with customers, confident on the phone and commercially minded? Watson Fuels wants to hear from you.

Niche Recruitment is proud to be partnering with Watson Fuels to recruit Account Executives to join its depot-based regional teams in West Moors.

This is a busy, telephone-based position where exceptional customer service sits at the heart of everything you do, alongside the opportunity to develop your own portfolio of commercial customers. You'll manage a high volume of inbound calls from domestic and commercial customers, helping with orders, deliveries, pricing and general enquiries. You'll need to listen carefully, understand what each customer needs and take ownership of the conversation through to resolution.

Alongside this, you'll build relationships with commercial customers, retain and grow existing accounts, identify opportunities and convert enquiries into sales. You don't need fuel or energy experience. Watson Fuels is looking for people with the right customer approach, communication skills and commercial mindset.

This role is a hybrid position, working 3 days in office. It offers a competitive salary, plus generous monthly commission.

What you'll be doing

Managing a high volume of inbound customer calls

Delivering excellent service to domestic and commercial customers

Taking ownership of orders, queries and pricing conversations

Building relationships with your commercial customer base

Retaining and growing existing accounts

Identifying sales opportunities through customer conversations

Making proactive outbound calls to develop accounts

Working towards customer service and sales targets

Keeping CRM and customer information accurate

What we're looking for

An excellent telephone manner and exceptional listening skills

Patience, empathy and a genuine customer-first approach

Confidence taking control of customer conversations

Strong relationship-building skills

Commercial awareness and the confidence to ask for the business

Good organisation and the ability to manage a busy workload

Previous customer service, account management or sales experience

What's on offer

Competitive salary

Uncapped monthly commission

25 days' holiday plus bank holidays

Matched pension contributions

Private medical and dental cover

Employee benefits and wellbeing support

Full training and ongoing development

If you're great with customers, confident on the telephone and motivated by delivering excellent service while growing commercial relationships, we'd love to hear from you.

Apply today with your CV and a member of the Niche Recruitment team will be in touch