Customer Service Representative

Job Description

We are looking for an experienced Customer Service Representative to join a growing and innovative business.

This is a fantastic opportunity for a commercially minded and customer-focused individual to join a busy team, acting as the key operational link between customers and internal stakeholders while supporting the smooth execution of orders and maintaining strong customer relationships.

What You’ll Be Doing:
• Managing customer orders from entry through to execution, including changes, cancellations, and rebooking using the ERP system
• Monitoring delivery dates, processing delivery notes, and coordinating with customers and production teams to resolve any delivery issues
• Providing front-line customer support via telephone and email, ensuring a high level of service at all times
• Processing monthly and quarterly price adjustments, maintaining price lists, and managing customer and product master data
• Handling and resolving customer complaints through Salesforce and raising credit notes where required
• Creating and following up on quotations based on sales specifications and agreed minimum pricing
• Supporting the creation of new parts lists and providing operational support to the sales function
• Testing new menu installations and developments within the ERP system
• Supporting the training and onboarding of new team members on internal systems and workflows
• Working closely with local Sales and Customer Service teams, as well as colleagues across the wider European business
• Ensuring compliance with all site-specific environmental and occupational health and safety requirements

What We’re Looking For:
• Completed commercial training or equivalent relevant qualification
• Previous experience within Sales, Customer Service, Purchasing, or a similar commercial environment
• Excellent written and spoken English
• Confident using Microsoft Office applications
• Previous experience working with an ERP system
• Working knowledge of Salesforce would be advantageous
• Strong customer service skills with a confident and professional approach
• Highly organised with the ability to work independently and effectively under pressure
• Hands-on and solution-oriented, with a proactive approach to resolving issues
• Strong team player who enjoys working within an international environment
• High levels of self-motivation, discipline, and attention to detail
• Strong analytical and problem-solving skills

Benefits on Offer:
• Opportunity to join a growing and innovative business
• International working environment
• Supportive and collaborative team
• Opportunities for training and professional development
• Varied role combining customer service, sales support, and commercial operations

If you’re a customer-focused and commercially minded individual who enjoys solving problems, working with customers, and keeping operations running smoothly, we’d love to hear from you!

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements