Role Description The Admin Lead is a full-time, on-site role based at Body and Mind Healthcare Clinic in Edgware. This role oversees day-to-day administrative operations, including managing patient bookings, maintaining records, and coordinating front-desk and back-office workflows. The Admin Lead supports the clinical team by ensuring accurate data entry, handling correspondence, and monitoring compliance with clinic procedures. Responsibilities include supervising administrative staff, organizing schedules and rotas, supporting basic finance tasks such as invoice processing, and preparing reports for management. The Admin Lead also ensures a welcoming environment for patients, responds to queries, and helps resolve issues promptly to support a smooth patient journey.
Qualifications
- Strong Communication skills, including clear written and verbal communication and professional interaction with patients and colleagues.
- Analytical Skills to review administrative data, identify issues, and support improvements in processes and reporting.
- Experience in Administrative Assistance, including record management, scheduling, and coordination of clinic operations.
- Customer Service skills to manage patient enquiries, handle complaints constructively, and maintain a patient-centered approach.
- Basic Finance skills, such as handling invoices, monitoring payments, and supporting budget tracking as required.
- Previous experience in a healthcare, NHS, or clinic setting is desirable.
- Proficiency with office software and electronic patient record systems, with attention to confidentiality and data protection.
- Ability to lead and support administrative staff, prioritize tasks, and work effectively in a busy environment.
- Relevant vocational training or a diploma/degree in administration, healthcare management, or a related field is an advantage.