Job Title: Operations Coordinator
Department: Operations
Location: Beckenham
Hours: 40h a week
Contract type: Full time, permanent
Salary: Competitive
OVERVIEW
Eclipse Presentations is an industry leader in live event production, where we craft unforgettable experiences for clients through our cutting-edge audio-visual and scenic solutions. Our dedicated team of professionals brings exceptional events to life in all scales and formats. Currently, we're currently on the hunt for an organised, detail-oriented Event Operations Coordinator to join our team and ensure the smooth execution of events through efficient management of transportation requirements.
MAIN DUTIES & RESPONSIBILITIES
- Coordinate day-to-day scheduling, allocations, and communication with full-time and freelance technicians.
- Support event operations by ensuring crew allocations meet event requirements, timelines, and budget constraints.
- Assist with booking hotels, trains and taxis.
- Act as the main point of contact for crew during live events, ensuring smooth communication between production, venue, and technical teams.
- Maintain and update crew databases, availability records, and contact lists.
- Oversee onboarding, briefing, and compliance checks for new and returning crew members.
- Liaise with production managers to confirm crew requirements, call times, and logistics.
- Monitor event schedules and proactively adjust crew allocations in response to changes or last-minute requirements.
- Provide out-of-hours support on an alternating rota, ensuring continuous cover for urgent crew or event needs.
- Assist with crew welfare, ensuring safe working conditions and adherence to health and safety policies.
- Contribute to continuous improvement of crew management processes and event delivery standards.
Experience Required:
- Previous experience in a similar role.
- The ability to problem-solve under pressure.
- Excellent attention to detail and the ability to work to tight deadlines.
- Proficiency in report and summary creation.
- Proficiency in MS Excel.
Our Commitment to Diversity:
We are an Equal Opportunities Employer and are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability.
Why Join Us:
At Eclipse Global, we are committed to fostering a diverse and dynamic work environment where personal and professional growth is encouraged. You'll play an important role in our events’ preparation and delivery, helping us maintain our leading position in the live events industry. Ready to drive your career forward in the thrilling world of live events? Apply for our Operations Coordinator role today!
PERSON SPECIFICATION
Education, qualifications & training
Essential:
Educated to GCSE or equivalent
Desirable:
Specialist relevant training or experience
Experience
Essential:
Minimum 2yrs relevant experience
Demonstrable customer service experience
Understanding of live event operations
Experience coordinating event or technical crew
Commercial acumen and ability to control budgets
Proficient with scheduling and office software
Desirable:
Previous involvement in large-scale or multi-site events
Skills / abilities
Essential:
High standard of numeracy and literacy
Confident decision making and problem solving
Strong organisational and managerial skills
Ability to represent Eclipse positively when in contact with external stakeholders
Ability to work under pressure and to tight deadlines
Able to demonstrate a conscientious and dedicated attitude
Ability to work on own initiative and commitment to team working
Have a flexible, adaptive and proactive approach
Be approachable, collaborative, collegiate and a real team player
Desirable:
Knowledge of health and safety practices