Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
In this role, you’ll support the UK Contractors team with a broad range of client servicing, technical, and administrative responsibilities. Working closely with the wider team, you’ll assist with renewals, policy administration, documentation, and day to day client support, helping to ensure a consistently high level of service.
This is an excelled opportunity for someone looking to develop a career in insurance, offering hands-on experience, industry qualifications, ongoing training, and clear opportunities for progression within a collaborative and growing team.
What you’ll do
- Filter day-to-day client enquiries, escalating matters as appropriate.
- Obtain confirmed claims experience information ahead of renewals.
- Draft renewal questionnaires and underwriting submissions using established templates.
- Develop and maintain relationships with market contacts and clients.
- Communicate market and client feedback to relevant internal stakeholders.
- Maintain an efficient diary system to manage and track all tasks effectively.
- Attend and contribute to UKC team meetings.
- Complete required CPD hours and risk reduction modules.
- Achieve annual Workday goals.
- Maintain accurate records, diary reminders, and peer-reviewed documentation.
- Develop a working knowledge of UKC insurance products and the UKC USP.
- Attend industry, Howden, and training events, sharing key learnings with the team.
- Complete relevant industry qualifications.
- Draft insurance manuals, summaries, TWIMC letters, questionnaires, and client premium summary sheets.
- Prepare MRC documents and endorsements using templates.
- Draft Renewal Strategy reports, Renewal Quote reports, and compliance documentation using templates.
- Review and check insurer-issued documentation.
- Complete file set-up checklists.
- Manage premium processing, collections, account queries, and cancellations.
- Chase outstanding subjectivities through to completion.
- Support Account Executives with renewals and day-to-day client servicing.
Who we’re looking for
- A collaborative team player who enjoys working with colleagues across the business.
- Highly organised, with the ability to manage multiple tasks and priorities effectively.
- Strong attention to detail and a commitment to delivering accurate, high-quality work.
- Proactive and self-motivated, with a willingness to take ownership and use initiative.
- Confident communicator, comfortable building relationships and engaging with a range of stakeholders.
- Computer literate, with the ability to quickly learn and use business systems and technology.
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.