Service Controller – Heavy Plant
North East England / Darlington area
£35,000 – £40,000 DOE | Potential flexibility to £45,000 for the right candidate
I’m currently working with an established construction equipment and heavy plant business who are looking to appoint an experienced Service Controller to join their North East operation.
This is a key position within the aftersales team, responsible for coordinating a busy field service operation and ensuring engineers, customers, parts and ongoing jobs are managed effectively.
You do not need to have started your career as an Engineer, although a technical background would certainly be advantageous. What is important is previous experience working as a Service Controller, Service Coordinator, Service Planner, Workshop Controller or similar within a relevant engineering or machinery environment.
The role will include:
- Coordinating and scheduling Field Service Engineers across the region
- Managing breakdowns, servicing, repairs and planned maintenance
- Prioritising engineer workloads based on urgency, location and customer requirements
- Keeping customers updated throughout the repair/service process
- Raising and progressing jobs/work orders through to completion
- Liaising with Engineers regarding faults, additional work and follow-up visits
- Working closely with Parts to ensure components are available when required
- Supporting quotations, warranty claims and service invoicing
- Monitoring outstanding jobs and helping minimise machine downtime
- Maintaining accurate records within the service management system
What we’re looking for:
- Previous experience within service control / service coordination
- Experience coordinating field-based engineers
- An understanding of a machinery, equipment or engineering service environment
- Strong organisation and the ability to manage changing priorities
- Confident customer communication skills
- Comfortable dealing with breakdowns and urgent service requirements
- Good administrative and IT skills
Experience within heavy plant, construction equipment, plant hire, agricultural machinery, material handling, powered access, HGV/commercial vehicles or a similar sector would be particularly relevant.
Previous hands-on engineering experience would be an advantage, but it is not essential.
Package:
£35,000 – £40,000 depending on experience, with potential flexibility towards £45,000 for an exceptional candidate.
If you’re an experienced Service Controller looking for your next opportunity within the heavy equipment sector, please get in touch for a confidential conversation.
📩 nathan.turley@elitecn.co.uk
📞 0121 450 5000