Role: Security Officer
Location: Dartford Crossing Estate
Contract: Initial 6-month contract, with a strong possibility of perm
Working Hours & Shift Pattern: 12-hour shifts operating on a 4-on / 4-off rotation schedule (12-hour days or 12-hour nights). 5am - 5pm & 5pm - 5am
Start: ASAP
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Security Officer to ensure the efficient and safe operation of the Dartford Depot by working as an active, key member of a professional Security Team.
Key Interfaces
General Public and Emergency Services
Security Officer colleagues and Security Manager
CPS staff and management
National Highways (Highways England) and DVSA personnel
Contractors and visitors
Key Accountabilities & Responsibilities
Work dynamically as part of a Security Operatives team across key operational areas, including the Kent Marshalling Area (KMA), Security Office, Cycle Transport, and Dartford Security Patrols.
CCTV Operations: Monitor and operate security CCTV systems continuously.
Cycle Transport Support: Safely assist and facilitate the transport of cyclists across the River Crossing.
Patrols & Audits: Conduct routine foot and vehicle patrols and audits across the network and depots.
Incident Response: Respond rapidly and effectively to all security-related incidents.
Access Control: Manage key issuance and control contractor permits.
Compliance & Administration: Accurately maintain security procedure audit trails, robustly enforce security policies, and support the Security Office Administrator.
Safety & Principles: Always adhere to organisational Security Principles with a relentless focus on Zero Harm.
Kent Marshalling Area (KMA) Specific Duties
- Marshal all incoming vehicles into the KMA and monitor the Forward Tanker bay.
- Safely process Dangerous Goods Vehicles in compliance with regulations.
- Provide first-class customer service to drivers, contractors, and visitors.
- Liaise with DVSA officers and emergency services, including preparing KMA as an Emergency Services Rendezvous Point (RVP) when required.
- Execute instructions from the Control Room Manager regarding vehicle movements within and from the KMA.
Qualifications, Skills & Experience
Experience: Desirable background in customer service, general security, specific security disciplines, and First Aid.
Licence: Full UK driving licence with the ability to drive a 4x4 patrol vehicle in all weather conditions.
Customer Service Focus: Courteous, confident, and highly professional manner across all interactions.
Communication: Clear, objective, and effective communication skills at all organizational levels.
Work Ethic & Attributes: Self-motivated, highly organized, flexible, skilled at multi-tasking and problem-solving under pressure.
Professional Standards: Willingness to travel to other Connect Plus sites, wear corporate uniform, attend training courses, and participate in meetings as required.
Behavioural Competencies
Results Driven: Demonstrates passion and energy for work; tackles challenges head-on to resolve issues efficiently.
Focus on Excellence: Goes the extra mile to exceed expectations and continuously searches for value-adding operational improvements.
Teamwork & Collaboration: Prioritizes team goals over personal agendas and proactively shares knowledge and ideas.
Customer Focus: Dedicated to meeting customer expectations and actively seeks feedback to enhance services.
Operational Excellence: Plans and organizes tasks to achieve maximum efficiency safely and consistently.
Adaptability: Learns quickly, responds positively to changing business demands, and thrives in dynamic environments.