Responsibilities:
Operational Oversight
Act as the onshift leader across the department.
Monitor operational standards and efficiency in all areas.
Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
Serve as the main guest contact during the shift.
Handle queries, complaints, VIPs, and special requests professionally.
Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
Provide on shift support and guidance to teams across all departments.
Reallocate resources during busy periods to maintain service levels.
Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
Ensure adherence to H&S regulations, hygiene standards, and company policies.
Act as the person responsible for emergency procedures, fire safety, and first aid.
Complete incident reports and escalate as needed.
Financial & Commercial Awareness
Monitor upselling opportunities across rooms, F&B, leisure, and retail.
Ensure correct cash handling and billing processes.
Support cost control while protecting guest experience.
Communication & Reporting
Conduct thorough shift handovers to ensure smooth continuity.
Prepare shift reports on key events, feedback, and challenges.
Communicate urgent matters to senior leadership promptly.
Event & Function Support
Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
Take decisive action during emergencies or unexpected issues.
Coordinate teams to minimise disruption and ensure guest safety
Behaviours, Skills & Experience
· Strong knowledge of live event coordination and technical requirements.
· Ability to adapt quickly and manage priorities in a fast-paced environment.
· Previous experience in entertainment operations or supervisory roles.
· Excellent communication and leadership skills.
· Commercial awareness and understanding of guest experience impact.
Why Work for Warner Hotels?
Free use of gym and leisure facilities
60% discounted food onsite
Pension scheme
A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
28 days annual leave per year (Inclusive of Bank Holidays)
Cycle to Work Scheme
20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
Life Assurance
Free Car Parking onsite
Family Friendly policies
Refer a friend scheme
Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
Access to a discounts platform including a points based discount plan to increase your retail discounts
Access your wages on demand through Aslan
Employee Assistance Programme
L&G Care Concierge
Glow Getters and Long Service Awards
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: (email address removed)
Salary description
£29646.00 - £29646.00 per year