About the Company
Our client is an established international logistics business with a strong reputation for delivering reliable freight and supply chain solutions across global markets.
Due to continued growth, they are looking for an experienced Import & Export Freight Forwarder to join their Felixstowe team. This is a great opportunity for a logistics professional who enjoys managing complex shipments, working with customers and overseas partners, and taking ownership from start to finish.
Import & Export Freight Forwarder - The Rewards
Competitive salary
Company pension
20 days holiday plus bank holidays
Office-based role in Felixstowe
Opportunity to work within a fast-moving international logistics environment
Scope to develop your skills and take ownership of key customer accounts Import & Export Freight Forwarder - Requirements
5+ years' experience within freight forwarding, shipping, logistics, or supply chain
Strong import and export experience, ideally with sea freight
Good knowledge of UK and international customs procedures
Experience with export declarations, CDS entries, Carnets, and customs documentation
Good understanding of Incoterms and international shipping regulations
Dangerous Goods awareness
Experience using freight management systems; Multi Freight experience would be advantageous
Strong organisational skills with excellent attention to detail
Confident communicator with the ability to build relationships with customers, carriers, agents, and suppliers
Commercially aware with experience handling quotations, rates, and margins Import & Export Freight Forwarder - Responsibilities
Manage import and export shipments from start to finish across sea, road, air, and multimodal transport
Manage key customer accounts and build strong, long-term relationships
Coordinate customs documentation, declarations, tariff classifications, and duty requirements
Liaise with shipping lines, carriers, overseas agents, and customers to ensure smooth shipment movements
Provide guidance on Incoterms, customs requirements, and international shipping regulations
Prepare quotations, negotiate rates, and support commercial pricing decisions
Resolve shipment delays, exceptions, disputes, and operational issues
Maintain accurate shipment and financial records within the freight management system
Ensure all shipments are handled efficiently, compliantly, and within agreed service levels
Identify opportunities to improve processes, customer service, and operational performance About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to Detail2Recruitment website
Salary description
£25000.00 - £35000.00 per year