About you:
Proven track record in operational repairs management across a large property portfolio, preferably within social housing, supported housing or a charitable setting.
Experience of leading, developing and performance managing Direct Labour Organisation (DLO) teams to deliver high-quality responsive repairs, void works and property maintenance services.
Strong commercial awareness, with the ability to manage budgets, control contractor spend and ensure the most effective use of in-house resources.
Experience of overseeing contractor relationships, particularly for specialist works, ensuring quality, value for money and compliance with agreed service standards.
Knowledge of property compliance, health and safety requirements and the Housing Health and Safety Rating System (HHSRS).
Excellent communication, problem-solving and decision-making skills, with the confidence to lead operational teams and work collaboratively with internal and external stakeholders.What you’ll be doing:
Lead the day-to-day management of responsive repairs, void works and property maintenance across the designated region, ensuring services are delivered efficiently, safely and to a consistently high standard.
Manage and optimise the use of the Direct Labour Organisation (DLO), ensuring field teams are well planned, productive and focused on completing the right work at the right time.
Use contractors strategically to support the DLO, with a clear focus on specialist works, peak demand, compliance requirements and activities where external expertise provides best value.
Monitor repairs performance, productivity, quality, customer satisfaction and cost control, using data to identify service improvements and drive accountability.
Line manage field teams, setting clear expectations around performance, health and safety, customer service, workmanship and compliance with policies and procedures.
Work closely with colleagues across property services to support effective asset management, void turnaround, planned maintenance and property compliance.
Review customer feedback, complaints and operational trends, implementing practical improvements that improve service delivery and resident experience.
Present clear reports to the Senior Leadership Team on key operational metrics including repairs performance, voids, DLO productivity, contractor usage, property standards and customer satisfaction
Salary description
£10000.00 - £10000.00 per month