Location: Prospect Park Hospital, Honey End Lane, Reading, RG30 4EJ
Hours: 37.5 hours per week – Monday – Friday 9am – 5pm
Trust: Berkshire Healthcare NHS Foundation Trust
Role type: Temporary for 3 months with possibility of becoming permanent
Reference: 91031
Role details
Provide administrative support to the Consultant Psychiatrist and relevant medical colleagues (e.g. Speciality Doctor, or doctors in training on placement, working with the Consultant) and the Community Mental Health team. The role is a key member of the support team that enables clinicians to deliver the best possible health and care to our patients
Duties & responsibilities
* This role primarily provides support that includes co-ordinating consultant/team diary, typing reports/letters to GPs and other relevant people, registering referrals on the system, answering telephone calls, offering appointments and booking relevant clinic slots for both face to face and digital consultations, sending appointment reminders by text message/tele call, capture clinical activity electronically, check and update patient demographic details, and support other AMHT support staff.
* The post holder will be expected to organise their workload with the Consultants and CMHS and co-ordinate their activities with other administrators and support staff to ensure that an efficient service is provided.
* They will manage the Outpatients Clinics by inputting appointments in advance using the client record system (RiO) and ensuring they are noted in the diary, making sure they do not coincide with other meetings/clinics. Confirming appointments by letter, telephone, SMS.
* Support a consultant with their diary in conjunction with the overall team diary and ensuring that all appointments are appropriately prepared for and electronically captured.
* Assist with incoming phone calls as required, processing enquiries if able, signposting where appropriate, and taking messages when indicated in professionally manner.
* Liaise with patients in the booking and confirmation of attendance at both face to face and digital appointments.
* Provide a polite and efficient reception service for the CMHS when required.
* Check through the clients’ medical notes for appointments and ascertain if any results are required.
* Process training and absence recording in a timely manner.
* Organise meetings, compile and prepare agendas. Type and distribute minutes of meetings and take follow-up action as required.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
* High level of IT skills to produce quality documentation
* Minute taking skills
* Reliable and organised paying attention to detail, with excellent interpersonal skills
* Audio typing skills
* Microsoft office knowledge
As a member of NHS Professionals, you have fantastic benefits:
* Competitive pay rates- work this week, get paid next week
* Essential support when you need it- 24/7 365 days- call us anytime
* Multi locational- work across neighbouring Trusts
* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
* Training and development opportunities- Keep up with the essentials and more
* Build holiday allowance for every shift you work- your work life balance is important to us
* Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Salary description
£15.93 - £15.93 per hour