Service Manager

We are seeking an experienced Service Manager to join a reputable independent service centre in Leighton Buzzard, Bedfordshire. This is a key leadership role within a well-regarded business that combines vehicle sales with a fully equipped service and MOT centre. Our client offers a dynamic environment with a varied workload, supporting retail customer work, internal preparations, and all-makes servicing. The Service Manager will have the autonomy to optimise workshop operational processes, lead and develop the team, and enhance overall efficiency.

Benefits: 

Full autonomy to run and develop the service department
Stable, established business with a loyal customer base
Diverse workload including retail servicing, internal prep, and MOT work
Opportunities for training and professional development
Supportive ownership with long-term progression potential
Working hours: Monday to Friday, 8:30am – 5:30pm, with 1 in 2 SaturdaysDuties of a Service Manager:

Full day-to-day management of workshop operations and workflow
Leading, developing, and motivating technicians and front-of-house staff
Driving productivity, efficiency, and quality standards within the workshop
Managing job allocation, bookings, and workshop throughput
Ensuring high customer satisfaction and retention
Maintaining effective communication between the workshop and service reception
Identifying areas for process improvements to optimise team performanceRequirements of a Service Manager:

Proven experience as a Service Manager, Workshop Controller, or in a senior equivalent role
Strong background in a busy workshop environment (independent or franchise)
Confident in managing technicians, customers, and high workloads
Commercially aware with a focus on efficiency, profitability, and customer service
Hands-on leadership style with the ability to lead by example
Excellent organisational and communication skills
Ability to work under pressure and make effective decisions in a fast-paced settingThis Service Manager role offers a genuine opportunity to lead within a supportive environment, shape department processes, and build a motivated team. Our client is seeking a proactive professional who enjoys autonomy and taking ownership of their department.

Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Leighton Buzzard and Bedfordshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today