Role Overview
We are seeking a detail-oriented and proactive Property Inspections Clerk to join a busy Residential Lettings team based in Upminster.
This is a field-based role, with the majority of the working day spent visiting residential properties to carry out inspections, assess condition, and produce detailed reports for landlords and internal teams.
The role plays a key part in ensuring properties are maintained to a high standard throughout the tenancy lifecycle, supporting both landlords and tenants to resolve issues efficiently and fairly.
Key Responsibilities
Conduct pre-tenancy inspections and compile detailed condition reports using bespoke software on a tablet device
Carry out mid-tenancy inspections to assess property condition and produce structured reports for landlords
Identify and document maintenance or property condition issues and liaise with internal Property Managers where required
Discuss maintenance concerns directly with tenants during visits and agree appropriate improvement actions where necessary
Conduct end-of-tenancy (check-out) inspections and produce comprehensive condition reports
Assess and document property condition against fair wear and tear guidelines
Mediate between landlords and tenants regarding deposit-related disputes
Support negotiation of fair settlement amounts relating to property condition issues
Prepare and submit case documentation to independent adjudicators where agreement cannot be reached
Ensure all reports, evidence, and communications are accurately recorded and submitted within deadlines
Candidate Profile
We are looking for a confident, organised, and detail-focused individual who is comfortable working independently in a field-based role.
Essential Skills & Attributes
Strong attention to detail and accuracy when inspecting and reporting on property condition
Excellent organisational skills with the ability to manage a busy and varied diary
Ability to prioritise workloads and meet strict deadlines
Strong communication skills (face-to-face, written, and verbal)
Professional and confident approach when dealing with tenants and landlords
IT proficient, including Microsoft Office and mobile/tablet-based systemsDesirable
Previous experience in residential lettings or property inspections
Experience in a customer-facing or dispute-resolution environment
Requirements
Full UK driving licence
Access to own vehicle (field-based role with daily travel required)
Salary & Benefits
£28,000 - £30,000 per annum (depending on experience)
Realistic OTE £30,000 - £32,000 including bonuses and profit share
Birthday day off each year
Enhanced holiday entitlement increasing with length of service
Long-service rewards (including experiences, breaks, or vouchers every five years)
Company bonus and year-end profit share scheme
Training & Development
Full initial and ongoing training provided
Continuous professional development throughout the role
Fully funded training and professional accreditation opportunities provided by the employer
Hours of Work
Monday to Friday: 9:00am - 5:00pm
No weekend working
Working Pattern
Field-based role covering residential properties in and around Upminster, with administrative tasks completed using mobile/tablet systems
Salary description
£28000.00 - £30000.00 per year