Service Advisor

Service Advisor role for a busy dealership, working within a customer-focused aftersales department and acting as the key link between customers, the workshop and parts teams. This is a great opportunity for someone who enjoys delivering a professional service, keeping customers updated and supporting an efficient service operation.

Must have the right to work in the UK and a full UK driving licence.

Location: Swindon
Salary: £30,000 basic plus bonus, OTE £36,000 per annum
Job type: Permanent / full-time role
Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota

Service Advisor Benefits:
•    Competitive salary package with bonus / OTE opportunity
•    30 days annual leave including bank holidays, increasing with length of service
•    Additional day off to celebrate your birthday
•    Contributory pension scheme and life assurance
•    24/7 Employee Assistance Programme for confidential support
•    Employee discounts on vehicles, MOTs, parts and servicing
•    Manufacturer-accredited training and clear career progression opportunities
•    Ongoing support, coaching and development within a family-run business

Service Advisor Requirements:
•    Previous experience in a Service Advisor, Aftersales Advisor or customer-facing automotive role would be advantageous
•    Strong customer service skills with the confidence to build rapport and communicate clearly with customers
•    Excellent administration, organisation and time management skills, with good attention to detail
•    Able to work well as part of a team and liaise effectively with workshop, parts and wider dealership colleagues
•    Flexible and proactive approach, with the ability to manage bookings, customer updates, invoicing and service paperwork in a busy environment

Service Advisor role:
•    Welcome customers and provide a professional, helpful service throughout their vehicle visit.
•    Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
•    Track vehicle progress through the workshop and keep customers informed with clear updates.
•    Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
•    Explain required work, timescales and costs to customers in a clear and professional manner.
•    Support the aftersales team with administration, invoicing, service bookings and related paperwork.
•    Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.

If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.

Consultant: Jack Adams – Octane Recruitment
JAOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.

If you would like to know more about these vacancies or any similar vacancies such as Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist or Workshop Controller roles, then please get in touch