Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, my client is on a mission to make their lives easier and save them money.
As part of our team, you will be helping create an entirely new network for the world's money.
I am looking for an AI Implementation Manager to drive the expansion of an Assistant—customer-facing AI agent. As you scale this technology from Customer Support into core product domains (Send, Account, Business, Spend) and critical servicing areas (FinCrime, KYC, PayOps), you will own end-to-end execution.
You’ll coordinate complex rollouts, navigate regulatory approvals, manage vendor partnerships, and unblock parallel workstreams to keep launches timely, secure, and high-quality.
What You’ll Be Doing
* Lead Cross-Domain Rollouts: Direct Assistant implementations across product lines, taking ownership of project timelines, technical dependencies, and cross-team alignment.
* Own Compliance & Privacy Pathways: Navigate regulatory requirements for every expansion, managing Data Protection Impact Assessments (DPIAs), data handling reviews, and security sign-offs.
* Manage Vendor Relationships: Lead third-party procurement, vendor onboarding, contract structuring, and commercial negotiations.
* Drive Domain Expansion: Gather operational requirements from new servicing areas, build clear implementation roadmaps, and direct proof-of-concept (PoC) work.
* Establish Frameworks: Design scalable processes and operating models in an evolving, high-growth AI environment.
Qualifications
What We’re Looking For
* Technical Implementation Track Record: Demonstrated experience delivering complex, cross-functional projects to completion—ideally involving AI, automation, or technical software products.
* Rigorous Project Management: Ability to manage multiple high-stakes, parallel workstreams without sacrificing quality or communication.
* Regulatory & Compliance Navigational Skills: Hands-on experience working alongside Privacy, Security, and Legal teams to clear approval gates.
* Conversational AI Familiarity: Working knowledge of conversational AI agents, LLM deployments, or customer-facing automation systems.
* Vendor & Commercial Procurement: Proven capability in managing vendors, including contract oversight and commercial terms negotiation.
* Adaptability: Comfort operating in ambiguity with a drive to build processes where none currently exist.
Nice to Have
* Experience within fintech, banking, or another heavily regulated sector.
* Familiarity with data privacy and AI regulations (e.g., GDPR, EU AI Act).
* Practical understanding of customer service operations and support workflows.
This role scales directly alongside the footprint of the Assistant product. If you want to sit at the centre of how my client deploys AI across its global business, apply today to join the team in London.
The salary range for this role is between £90,000 - £118,000
Salary description
£90000.00 - £120000.00 per year