Customer Service Specialist - Part Time

Customer Service Specialist– Part Time Bolton

| Up to £24,000 | 30 Hours Per Week | Monday–Friday, 12:00–18:30

I’m currently recruiting on behalf of my client, a growing freight forwarding company based in Bolton, who are looking for a Customer Service Specialist to join their team.

This is a fantastic opportunity for someone with previous customer service experience, ideally gained within transport, logistics, freight forwarding or a similar fast-paced environment.

As a Customer Service Specialist, you will be responsible for looking after customers and supporting the wider team across the day-to-day road freight operation.

Your role will include:

Building and maintaining strong relationships with customers
Dealing with customer enquiries via phone and email
Providing regular updates and resolving any customer queries
Ensuring customers receive a high level of service
Assisting customers with their transport and freight requirements
Preparing and completing relevant freight documentation
Liaising with the internal team to ensure shipments are handled smoothly
Keeping customers informed throughout the process
Supporting the wider team when required
Ensuring information and documentation is accurate
Developing your knowledge of the road freight and freight forwarding industry About You We’re looking for someone who is customer-focused, confident and organised, with previous experience in a customer service environment.
You’ll ideally have:

Previous customer service experience
Excellent communication skills
A professional and friendly telephone manner
Strong written communication skills
Good attention to detail
The ability to manage multiple customer queries
Good IT skills
A proactive and positive approach
The ability to work well as part of a team
A willingness to learn and develop Experience within transport, logistics or freight forwarding would be a bonus, but is not essential.
What's On Offer?
Salary up to £24,000 
30 hours per week
Monday to Friday, 12:00–18:30
Monthly bonus scheme
Growing and ambitious company
Friendly and supportive team
Excellent training and development
Genuine progression opportunities
Opportunity to develop your knowledge and skill set within freight forwarding
Long-term career potential  They have a great team culture and are continuing to expand, making this an exciting time to join the business.
They’re looking for someone who is passionate about customer service, enjoys working as part of a team and wants the opportunity to develop and progress as the company grows.

This is a PART-TIME position only – 30 hours per week, Monday to Friday, 12:00–18:30.

If you’re an experienced Customer Service professional looking for a new opportunity with a growing company, I’d love to hear from you