Location: Bloomsbury, London
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You’ll Be Doing:
Welcome guests with genuine warmth and assist with luggage on arrival and departure
Escort guests to their rooms and give a quick, confident introduction to hotel facilities
Offer helpful local knowledge — from transport options to neighbourhood highlights
Respond swiftly to guest requests, ensuring every interaction feels personal and polished
Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
Manage luggage storage safely, accurately and with care
Assist with taxis, ride‑share services, transport arrangements and group movements
Coordinate with Reception, Concierge and Housekeeping for seamless service flow
Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
Support busy periods with professionalism and clear communication
Uphold all health, safety and security procedures
Contribute positively to team briefings and continuous improvement
Who You Are:
Experienced in guest‑facing or hospitality roles with strong communication skills
Warm, confident and naturally guest‑focused
Comfortable handling luggage safely and professionally
A calm organiser with great attention to detail
Able to communicate clearly in English to CEFR B2 level
Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Shape Memorable Arrivals and Departures?
If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you
Salary description
£26916.00 - £26916.00 per year