Service Delivery Manager

Service Delivery Manager

Permanent

Location: North West, London based

Salary: Competitive Negotiable

Sellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams.

We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both social housing and commercial contracts.

Duties of the Service Delivery Manager includes:

Overseeing a team of office-based customer service, scheduling and operational support professionals
Ensuring that resident and client enquiries are managed effectively and that work is delivered in line with service standards and contractual requirements.
Working closely with operational managers, engineers and key stakeholders
Dealing with complaints resolution
Managing workflows, resolving escalated issues, monitoring performance and implementing
Monitoring service delivery performance against KPIs and SLAs
Managing quotations, work in progress and commercial administration processesThe Housing Service Delivery Manager will have:

Experience managing customer service, scheduling, helpdesk or operational teams
Strong people management and leadership skills
Knowledge of social housing repairs, maintenance or facilities management operations
Experience handling customer complaints and service escalations
Strong commercial awareness and understanding of operational performance metrics
Advanced Excel and reporting skillsDesirable Experience would include:

Social housing or housing association maintenance contracts
Reactive maintenance and planned preventative maintenance programmes
Contract performance reporting and KPI management
Power BI or advanced data reporting toolsBenefits for the role include:

25 days annual leave plus bank holidays
Company pension scheme
Ongoing training and professional development
Career progression opportunities within a growing organisationIf you are an experienced Operations Manager looking for a varied role where you can make a significant impact on service delivery, team performance and customer satisfaction, we would like to hear from you. For more information, please contact Ebony Simpson at Sellick Partnership - Derby for more information

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website