Key Responsibilities:
Manage tenant/resident repair enquiries and assess repair requirements
Schedule and coordinate repairs, appointments and operative diaries
Allocate works to operatives and contractors
Liaise with residents, contractors and internal teams
Manage customer expectations and resolve enquiries at first point of contact where possible
Monitor workloads, capacity and repair timescales
Maintain accurate records using housing management, repairs and CRM systems
Escalate complex repairs, compliance and health & safety issues
Work to agreed KPIs, SLAs and customer service standards
Ideal Candidate:
Essential: Previous experience within social housing, housing associations, local authority housing or housing repairs
Experience as a Repairs Planner, Repairs Scheduler, Maintenance Planner, Repairs Coordinator or similar
Strong knowledge of responsive repairs and housing maintenance
Experience scheduling operatives, managing diaries and coordinating appointments
Excellent customer service and communication skills
Strong organisational and problem-solving abilities
Experience using housing repairs, scheduling or CRM systems
Ability to manage competing priorities and work to deadlines and targets
Pay & Benefits:
£20 per hour Umbrella
Hybrid working
3 month contract with potential of extention
opportunity within a social housing/property services environment
Opportunity to work with an established Property Services team
If this Repairs Planner role is of interest, please apply now or contact Olivia at (url removed) for more information
Salary description
£20.00 - £22.00 per hour