IT Manager

IT Service Delivery Manager
Location: London
Salary: £50,000 - £57,000 + Benefits
An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London.
We're looking for a Service Delivery Manager with a strong background in Managed Print Services (MPS) and IT Managed Services. You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients.
This is an excellent opportunity to join a successful MSP where you'll have the autonomy to improve service delivery, develop your team, and build long-term customer relationships.
Key Responsibilities
* Lead, mentor and develop the Service Delivery team.
* Manage the delivery of Managed Print and IT Managed Services.
* Ensure SLA and KPI performance targets are achieved.
* Act as the senior escalation point for customers and internal teams.
* Conduct customer service reviews and strengthen client relationships.
* Drive continual service improvement and operational efficiency.
* Produce service reports and performance metrics.
* Work closely with Technical, Operations and Account Management teams.
Skills & Experience
* Previous experience as an IT Service Delivery Manager, Service Delivery Manager, or Technical Service Manager.
* Managed Service Provider (MSP) experience is essential.
* Strong Managed Print Services (MPS) background.
* Proven experience leading Service Delivery or Technical Support teams.
* Strong knowledge of IT Service Delivery, IT Support, SLAs, KPIs, and customer service.
* Experience supporting commercial/private sector clients.
* Excellent leadership, communication and stakeholder management skills.
* Commercially minded with a focus on customer satisfaction and service excellence.
**Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location