Location: Dudley
Hours: 37.5 hours per week
Apprenticeship wage & Benefits
At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.
We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.
About the role
We're excited to offer a fantastic opportunity for a Business Administration Apprentice to join our Drives Division within a busy and supportive environment.
As a Business Administration Apprentice within our Drives Division, you'll gain valuable hands-on experience supporting a busy sales and customer service team. You'll develop key administrative, organisational and communication skills while learning about industrial drives and power transmission products within a successful engineering business.
Working alongside experienced colleagues, you'll build the knowledge and confidence needed for a long-term career in business administration and customer service.
You will learn how to:
Raise and process customer and supplier orders accurately using company systems
Chase outstanding orders and provide updates to customers and colleagues
Check supplier order confirmations against purchase orders and resolve discrepancies
Review warehouse transfer (WT) reports and maintain accurate records
Investigate and resolve invoice discrepancies
File and maintain business documentation both electronically and manually
Answer incoming calls and assist with booking deliveries and collections from suppliers
Communicate professionally with customers, suppliers and colleagues
Deliver excellent customer service by being friendly, helpful and responsive
Following successful completion of the apprenticeship, there may be opportunities to progress into roles within Business Administration, Customer Service, Internal Sales or Operations.
What We're Looking For
A genuine interest in business administration and customer service
Good knowledge of Microsoft Office, particularly Outlook, Excel and Word
Strong attention to detail and accuracy
Excellent organisation and time management skills
Good written and verbal communication skills
A friendly, professional and helpful approach
Willingness to learn and develop new skills
5 GCSEs (or equivalent) including English and Maths
No prior experience is required, just a positive attitude, willingness to learn and a commitment to developing new skills.
What You'll Get in Return
Apprenticeship salary of £15,600
From 23 days annual leave (plus public/bank holidays)
Training and development through our own Hayley Academy
A recognised Business Administration Level 3 qualification
Hands-on experience within a successful engineering and industrial distribution business
Career development opportunities across the Hayley Group
What to Expect from Our Recruitment Process
Initial screening
Online assessment
Microsoft Teams interview with our Early Careers team
Face-to-face interview
Decision outcome
A Final Note...
Not sure you tick every box? Please don't let that stop you from applying.
Need any reasonable adjustments? Just give our Talent Acquisition team a shout.
Any questions on your mind? Please reach out to us at (url removed)
Salary description
£15600.00 - £16640.00 per year