Job Role
We are looking for an Aftercare Co-ordinator to assist the Aftercare Team with our growing development programme. In this role you will be managing the defects process from handover of our new properties, all the way through to the completion of the 12-month defect period, ensuring all defects have been rectified. The work involves some travel to our sites, so you’ll need a driving licence and your own car. You are also required to manage the administration of our defects, you will be in constant contact with contractors and ensuring they are delivering what has been asked of them; you will be the first point of contact for many of our new residents and will be expected to deal with their issues and complaints; you will also be expected to have good relationships internally as your work will involve liaison with other teams.
You'll be organised and customer focussed, with the confidence and empathy to handle a wide range of customer enquiries and situations professionally. You will be calm and able to juggle a busy workload with changing priorities. You must have excellent IT skills and be proficient in Microsoft word and excel.
About Us
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Location Details
The role will be based in our Sevenoaks Office however we offer a flexible approach to hybrid working with full-time employees averaging two days in the office per week.
Hours
Full-time, 37 hours, Monday- Thursday 08:45am- 17:15pm and Friday 08:45am- 16:45pm.
Additional Information
The role involves regular travel to our sites, so you will need to be able to travel between locations (across West Kent) as required. You'll need to have reliable access to suitable transport to meet the requirements of the role.
Application Information
We will only consider applications submitted with a full CV and completed application form. You can access the full job description on our website - For an informal discussion please contact Hannah Carson, New Homes Aftercare Manager, (url removed)
Previous applicants need not apply.
Advert Closing Date: 3 October 2026
Interview Date: Wednesday 21st & Thursday 22 October 2026
Salary description
£31534.00 - £31534.00 per year