Location: Selfridges - London Reports to: Concession Manager
Role Type: Part time
About Us
Shaun Leane is a renowned luxury jewellery house celebrated for exceptional craftsmanship, creativity, and timeless design. Our concession presence within London’s premier department stores offers an exclusive and elevated shopping experience for discerning clients from around the world.
As a Sales Advisor, you will act as a brand ambassador, delivering an exceptional client experience while driving sales and nurturing long-term relationships. You will combine deep product knowledge with a natural flair for storytelling, ensuring every client journey reflects the heritage, artistry, and exclusivity of our brand.
Key Responsibilities
Sales & Commercial Performance
- Achieve and exceed individual and store sales targets, KPIs, and conversion metrics.
- Proactively drive average transaction value (ATV) and units per transaction (UPT).
- Contribute to the achievement of monthly, quarterly, and annual sales objectives.
- Capitalise on cross-selling and upselling opportunities across product categories.
Client Relationship Management
- Build and maintain a personal client book, with consistent follow-up and relationship building to drive repeat business.
- Deliver a personalised luxury client experience that encourages loyalty and advocacy.
- Manage client records effectively via CRM to track preferences, purchases, and engagement.
- Support private appointments and clienteling initiatives.
Operational & Store Standards
- Ensure impeccable presentation of both self and boutique environment, in line with luxury retail standards.
- Support stock management and accurate reporting to minimise loss and optimise replenishment.
- Maintain awareness of competitor activity and market trends within the department store.
- Collaborate with department store partners to maximise visibility and sales opportunities.
Skills & Experience
- Proven track record of exceeding sales targets in luxury retail (jewellery, watches, or high-end fashion/accessories preferred).
- Strong commercial acumen with the ability to analyse sales reports and act on insights.
- Excellent communication, negotiation, and clienteling skills.
- Proficiency with POS and CRM systems, with experience managing client databases.
- Ability to adapt to fast-paced, target-driven environments while delivering exceptional service.
Personal Attributes
- Results-driven with a passion for luxury sales and business growth.
- Confident, persuasive, and proactive in driving performance.
- Natural relationship builder with an entrepreneurial mindset.
- Highly professional, with discretion and respect for client confidentiality.
- Collaborative and adaptable, thriving in both team and department store environments.
What We Offer
- Sales Commission for all positions.
- Generous staff discount
- Jewellery allowance
- Ongoing training and career development opportunities.
- The chance to represent an iconic luxury brand in one of London’s most prestigious retail settings.
Requirements added by the job poster
• 1+ years of work experience with Retail Sales
• 1+ years of Retail Luxury Goods and Jewelry experience