Supply Chain Specialist
Fixed-Term Contract (Start Date: ASAP) | Approx. £77K | London (On-Site)
Role Summary We are seeking an ownership-driven Supply Chain Analyst to join our fast-paced Supply Chain Operations team. Operating at the intersection of inventory management, supplier compliance, and warehouse operations, you will take full end-to-end responsibility for logistics outcomes. We need a proactive problem-solver who doesn't just complete tasks, but identifies issues, fixes them, and builds robust mechanisms to prevent recurrence.
Key Responsibilities
Inventory Management & Control
- Own end-to-end inventory accuracy: drive cycle counts, stock reconciliation, and root-cause analysis.
- Monitor inventory health metrics and proactively mitigate risks before they impact the business.
Supplier Compliance & Vendor Management
- Manage supplier performance against SLAs, lead times, and quality standards via scorecards and quarterly reviews.
- Onboard new suppliers seamlessly while ensuring strict policy and regulatory compliance.
- Identify process gaps and champion technology-driven improvements.
Operational Issue Resolution & Support
- Resolve daily receiving and shipping exceptions within a strict 24-hour window.
- Act as the primary escalation point for disruptions across inbound, outbound, and returns.
- Develop, track, and improve KPIs and SLAs to drive ongoing operational excellence.
Culture & Continuous Improvement
- Lead by example with a high bar for ownership—treat every failure as your own to fix.
- Foster an inclusive culture and drive process improvement ideas from ideation straight through to implementation.
Basic Qualifications
- 4-5 years of progressive experience in logistics, supply chain, warehouse operations, or inventory management within a 3PL or international company.
- Hands-on experience executing cycle counts, stock adjustments, and ageing analysis.
- Proven track record of managing supplier compliance, SLAs, and corrective actions.
- Advanced Excel proficiency (pivot tables, VLOOKUP, data modelling).
- Excellent written and verbal communication skills with the ability to influence cross-functional stakeholders.
- Proven ability to operate independently, navigate ambiguity, and hold yourself accountable for end-to-end results.
Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, or a related field.
- Direct experience working with ERP systems (Oracle, SAP) and WMS platforms.
- Proficiency with SQL or BI tools (Tableau, Power BI, QuickSight) for self-service reporting.
- Familiarity with Agile methodologies and project management tools (Jira, Asana, MS Project).
- Background in a high-growth, fast-paced e-commerce or fulfilment environment