Modern Workplace Technology Lead (MSP Management)

Duration: 6-Month Initially

Day Rate: Competitive (Inside IR35)

Location: Leeds City Centre (Hybrid - Minimum 3 Days Per Week On-site)

We are seeking an experienced Modern Workplace Technology Lead to join a highly respected organisation on an initial 6-month contract.This role is ideal for a senior technology professional with deep expertise across Microsoft Azure, Microsoft 365 and Workplace Technologies, coupled with proven experience managing large-scale outsourced technology services through a Managed Service Provider (MSP).
The successful candidate will act as the key interface between the business and its MSP, providing both technical oversight and strategic leadership across workplace technology services.

You will be responsible for ensuring the MSP delivers secure, high-quality and cost-effective services while driving continuous improvement across the organisation's modern workplace environment.This is not a people management role.

Instead, the focus is on managing technical service delivery, supplier performance, technology change and strategic workplace initiatives through an outsourced support model.
Working closely with senior stakeholders, technology partners and service providers, you will oversee the delivery and optimisation of workplace services including Microsoft Azure, Microsoft 365, endpoint technologies, collaboration platforms, IT asset management and associated workplace applications.

Key Responsibilities

Act as the primary technology lead for all Modern Workplace services delivered through the Managed Service Provider.
Manage the day-to-day relationship between the organisation and its MSP, ensuring service levels, performance metrics and contractual obligations are met.
Provide technical leadership and challenge to suppliers, ensuring solutions align with business and technology objectives.
Oversee workplace technology services including Microsoft Azure, Microsoft 365, endpoint management and collaboration platforms.
Lead technical governance activities, service reviews and operational performance meetings with the MSP.
Drive and manage workplace technology change initiatives across devices, software, applications and cloud services.
Ensure outsourced workplace services remain secure, resilient, compliant and aligned with best practice.
Manage technical escalations and service issues, working directly with suppliers to achieve timely resolution.
Oversee IT Asset Management activities including hardware, software licencing and lifecycle management.
Support continuous improvement initiatives to enhance employee experience and workplace productivity.
Monitor service performance, identify opportunities for optimisation and drive measurable improvements.
Support budgetary oversight, supplier spend reviews and cost-efficiency initiatives.
Essential Skills & Experience

Proven experience in a Modern Workplace, Technical Workplace, Digital Workplace, End User Computing (EUC) or Workplace Technology leadership role.
Demonstrable experience managing and governing services delivered through a Managed Service Provider (MSP).
Strong supplier relationship management experience, including: Strategic account management | Technical service management | Service governance | Managing technical change | Performance management against SLAs and KPIs
Strong technical knowledge of: Microsoft Azure, Microsoft 365 Microsoft Entra ID (Azure AD) Microsoft Intune
Experience managing outsourced workplace services covering laptops, software, applications and end-user technology.
Strong understanding of cloud-based workplace platforms and SaaS technologies.
Excellent stakeholder management and communication skills, with the ability to engage effectively at both technical and executive levels.
Proven ability to challenge suppliers and influence outcomes through technical credibility and commercial awareness.
Experience overseeing IT Asset Management and software licensing activities.
Strong analytical, planning and problem-solving skills.
Desirable Skills & Experience

Dynamics 365 | Microsoft Power Platform | Financial services or other highly regulated environments | ITIL

MODERN WORKPLACE, DIGITAL WORKPLACE, MSP, MSP MANAGEMENT, THIRD PARTY MANAGEMENT, 3RD PARTY MANAGEMENT, AZURE, M365, DYNAMICS, POWER PLATFORM, OUTSOURCING, SERVICE DELIVERY, ITIL, WORKPLACE TECHNOLOGY

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