Technical Support Engineer

Think Specialist Recruitment are delighted to be working with a fantastic organisation who have an exciting opportunity to join their IT team. This opportunity would suit a candidate who has previous experience within a Technical Support role, someone who is passionate about IT and technology, as well as someone who has a flexible approach to work.
This opportunity will predominantly be office based, there will be occasional travel to other sites.

Salary - £35,000 - £40,000 plus great benefits
Monday - Friday with some occasional out of hours which will be repaid with time off in lieu
Hybrid working with 4 days in and 1 day from home

Some of the duties include:

Providing hands-on and remote IT support across corporate and venue locations
Troubleshooting hardware, software, network and connectivity issues
Supporting Microsoft 365, Exchange, SharePoint, OneDrive and Intune
Supporting wired and wireless networks, servers and IT infrastructure
Working with POS, AV, VoIP, CCTV and specialist venue technology
Managing incidents through an IT ticketing system and prioritising business-critical issues
Building and configuring laptops, desktops and mobile devices
Supporting new-starter IT onboarding
Maintaining IT documentation, asset inventories and venue technology standards
Working with vendors and internal technology teams to resolve issues quickly
Travelling to venues as required
The suitable candidate:

Strong Microsoft 365 administration experience
Good Windows and Apple/iOS knowledge
Solid networking and Wi-Fi troubleshooting skills
Experience with IT ticketing/helpdesk systems
Experience supporting hardware, servers and IT infrastructure
Excellent problem-solving and communication skills
The ability to work independently while collaborating with operational teams
A full UK driving licence
Looking for the next step in your career?

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support