š Location: [Location to be Confirmed]
š Start Date: ASAP ā 28/09/2026
ā³ Duration: 4 Months
š° Rate: Ā£14.42 PAYE / Ā£18.69 Umbrella
š Hours: 08:00 ā 17:00, Monday to Friday (1-hour unpaid break)
JML JobMatcha is currently recruiting for an experienced Helpdesk Administrator to join a busy estates maintenance contract on a 4-month assignment.
This is a fast-paced role that requires a highly organised individual who can manage a high volume of calls, emails, and maintenance requests while delivering excellent customer service.
Key Responsibilities
* Act as the first point of contact for all estates maintenance enquiries.
* Handle incoming calls, emails, and requests in a polite, professional, and efficient manner.
* Log, track, and update support tickets and work orders using the CAFM system.
* Coordinate maintenance requests and ensure they are assigned appropriately.
* Liaise with customers, clients, field technicians, engineers, and internal departments.
* Monitor progress of jobs and provide updates where required.
* Escalate complaints and urgent issues to Technical Supervisors, the Estates Maintenance Manager, and Engineers.
* Maintain accurate records and ensure all requests are processed promptly.
Requirements
* Previous Helpdesk Administration experience.
* Experience using a CAFM (Computer-Aided Facilities Management) system is essential.
* Strong customer service and communication skills.
* Ability to work effectively in a busy, high-volume environment.
* Excellent organisational and administrative skills.
* Confident using Microsoft Office and other computer systems.
* Ability to prioritise workloads and manage multiple tasks simultaneously.
What We Offer
* Competitive PAYE and Umbrella rates.
* Immediate start available.
* Opportunity to work within a busy and professional facilities management environment.
* Valuable experience on a high-profile contract
Salary description
Ā£14.42 - Ā£18.69 per hour