Operations Assistant

Operations Assistant

Ringwood - relocating to Westbourne, Bournemouth at the end of October
£32,000 - £35,000 DOE

TeamJobs is working with a growing business looking for an organised and proactive Operations Assistant / Administrator to join their busy Head Office team.

This is a varied position where you'll play an important part in keeping day-to-day operations running smoothly, supporting customers, internal teams and field-based engineers.

The role is currently based in Ringwood, with the company relocating to Westbourne, Bournemouth at the end of October, so applicants will need to be comfortable with both locations.

The Role

Working closely with the Operations Manager and wider office team, your responsibilities will include:

Acting as a first point of contact for customer enquiries by telephone and email

Logging, tracking and coordinating reactive and planned maintenance jobs

Supporting the scheduling and planning of regional field engineers

Keeping job records, client notes and operational information accurate and up to date

Processing completed jobs and supporting invoicing administration

Managing relevant compliance and operational documentation

Liaising between customers, office teams and field engineers to provide updates

Supporting wider administrative tasks across the business

Helping resolve day-to-day operational issues and ensuring jobs progress efficiently

What We're Looking For

We're looking for someone who enjoys working in a busy, fast-paced environment and is confident juggling different priorities.

Ideally, you'll have:

1-2+ years' experience within administration, customer service, operations or logistics

Strong telephone and email communication skills

Excellent organisation and time-management skills

Confidence managing multiple tasks and changing priorities

Good Microsoft Office skills, including Word, Excel and Outlook

Experience using CRM, scheduling or job-management systems

Strong attention to detail and a proactive approach to problem-solving

Experience within property maintenance, facilities, construction, engineering or another field-service environment would be particularly beneficial, but isn't essential.

What's On Offer?

£32,000 - £35,000 salary, depending on experience

Full-time, permanent position

Free on-site parking at the current Ringwood office

Career progression and professional development opportunities

Friendly and supportive working environment

Opportunity to join a growing business at an exciting stage of its development

Interested?

Apply today or contact Lucy at TeamJobs for a confidential conversation and further information..

TJCOM