1st Line Support Technician

Working with an exciting Tech company who have offices in South Leeds, they are looking for a 1st Line Support Technician to join their thriving team. As an experienced 1st line support, the successful candidate will have excellent technical ability as well as having strong customer service experience. This fully office-based role requires a strong, technically minded individual who can hit the ground running within this dynamic team. Key duties will include;

Answering incoming customer calls and live chats
Responding to and managing support tickets
Owning assigned tickets
Keeping customers updated on progress of tickets raised
Accurately logging all queries
Providing remote support
Supporting customers through solutions

This fully office-based role will offer support, training and an excellent team structure, the successful candidate must be;

Technically minded
Can troubleshoot software and hardware issues
Friendly, warm, and customer-focused
A strong team player
An attentive listener with clear communication skills
Keen to learn, develop, and grow in a technical support role

Please submit your CV for review if you are a 1st line support technician and are looking for a new challenge. Please note if you have not heard from us within 7 days your application has been unsuccessful