ALH Recruitment are looking to recruit a Sales Administrator with immediate effect for our leading client based in the Stamford area of Lincolnshire.
Service and Sales Administrator
This role will support the service and sales team with administration duties and assist in the efficient running of the administration office.
This role is full time and based at our clients office in the Stamford area.
Servicing tasks
* Drive efficiency and productivity within the field service organization while delivering a “best in class” customer service experience for all customers.
* Create customer quotations.
* Use the comapny system to retrieve customer information, inventory availability, and part order status, process customer orders, and procure necessary stock from abroad and external suppliers.
* Create service contracts.
* Answer customer queries relating to service contracts via telephone or email
* Pick, Pack and Post parts on service contracts to engineers via online courier system
* Writing off or transferring of parts to keep stock levels correct
* Raise invoices for service work carried out and materials used and send to customers via online system/email
* Maintain engineers work log spreadsheet and record engineers working hours
* Order service/calibration labels and any other items required for the service engineers
* Monitoring and issuing service engineer’s stock
* Maintain correct stock levels at HQ and engineer’s kit
* Informing the finance and office manager of any service-related customer complaints
Sales Tasks
Monitoring the sales inbox and ensuring replies are timely
Dealing with all emails into the inbox and categorising them accordingly
Distributing emails to the relevant employees and following up on outstanding associated tasks.
Dealing with all sales queries into the office via email or telephone
Producing sales quotations for all re-seller enquiries
Producing sales quotations for RSM’s when required
Dealing with all administration tasks for the RSM’S
Informing the Finance and office manager of any sales related customer complaints
Providing holiday cover for the sales administrator
General
Dealing with any requests from the sales director and sales team
Dealing with any requests from the service engineers
Dealing with requests from customers via sales and service inbox
Any additional tasks required to ensure the smooth running of the office.
Success Factors:
* Highly effective time management and personal organization
* Adopting a ‘can do’ attitude to tasks and queries
* Strong administration background
* A ‘Results Oriented’ attitude and possess strong problem-solving skills
* Good verbal, written, and listening communication skills
* Must be able to work effectively in a team environment and be willing to help with all aspects of working in a small office
* Good computer skills (Microsoft Outlook and excel, order entry system, etc)
* Great attention to detail
* Able to work well under pressure
* Highly confidential
* Experience of working in a sales administration role is desired
If you feel you have the skills and experience to step into this exciting Sales/Service Administrator role, please apply below
Salary description
£30000.00 - £33000.00 per year