As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption.
Salary : £28,000 per annum
Location : Canary Wharf
Hours : 40 hours over Monday to Friday 8am to 4.30pm – the role will become hybrid after successful completion of training.
Wea re looking for someone who can:
* Fluent Swedish speaker
* Ability to communicate effectively and empathically with a wide range of consumers and members of the public
* Excellent written and verbal skills in both Swedish and English
* Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
* Customer care experience, preferably within the food industry sector
* strong interest in food and foods for special medical purposes
* IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
* Flexible to work shifts
* Self-motivated and a team player
* To have fun at work!
If you feel you are what we are looking for, please apply
Salary description
£28000.00 - £28000.00 per year