Location: Canary Wharf & Home Based
Contract Type: Full Time
Salary: £28,000
Join The Team!
Are you fluent in Swedish and passionate about delivering exceptional customer experiences?
We are looking for a customer-focused and empathetic Swedish Speaking Careline Advisor to join a growing team supporting Nordic consumers on behalf of one of the world's most recognised food and nutrition brands, Danone.
As the first point of contact for consumers, you will provide advice, support, and resolution across a wide range of product enquiries and customer concerns. You'll play a key role in ensuring every consumer receives a professional, personalised, and positive experience.
What You'll Be Doing
As a Careline Advisor, you will:
Deliver exceptional customer service across multiple contact channels
Support consumers with questions relating to the full range of Danone products
Handle customer complaints professionally and empathetically
Take ownership of customer journeys from enquiry through to resolution
Work closely with subject matter experts, quality teams, and knowledge specialists
Accurately capture customer information and maintain records
Meet quality, productivity, customer satisfaction, and compliance targets
Represent both Konecta and Danone with professionalism and care
What We're Looking For
Essential Skills & Experience
Fluency in Swedish (spoken and written)
Strong communication skills in English (spoken and written)
Previous customer service or customer care experience
Excellent listening, problem-solving, and interpersonal skills
A caring and empathetic approach when supporting customers
Ability to manage multiple tasks and work independently
Strong IT skills, including Microsoft Office and Google Workspace
Excellent attention to detail and data accuracy
A positive attitude and strong team spirit
Desirable
Experience within the food, nutrition, or healthcare sectors
Knowledge of CRM systems, particularly Salesforce
An interest in food, nutrition, and foods for special medical purposes
Working Hours
The Danone Careline operates Monday to Friday, 8:00am to 4:30pm.
However, contracted working hours with Konecta are 8:00am to 8:00pm, Monday to Sunday. Flexibility is required as occasional evening and weekend cover may be needed to support business requirements.
Training & Development
We want you to succeed from day one.
You'll receive:
Comprehensive induction and onboarding
Full product and systems training
Ongoing coaching and development
Data protection and compliance training
Continuous support from experienced leaders and specialists
Career Growth Opportunities
We're committed to developing talent and recognising success.
As part of the team, you'll have opportunities to:
Expand your knowledge and skills
Take on additional responsibilities
Progress into specialist or leadership roles
Increase your earnings through career development opportunities
Why Join?
✅ Work from home flexibility
✅ Support a globally recognised brand
✅ Comprehensive training and support
✅ Career progression opportunities
✅ Inclusive and collaborative culture
✅ Make a real difference to customers every day
Apply Today
If you're a fluent Swedish speaker with a passion for customer service and are looking for your next opportunity in a supportive and growing organisation, we'd love to hear from you.
Join Konecta and help deliver world-class care to Danone consumers across the Nordic region.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£28000.00 - £28000.00 per year