Customer Service Advisor

We are recruiting for Customers Service Advisor, you will support the administration and processing of taxi licensing applications, ensuring compliance with legislation, council policies, and statutory requirements. The role requires accuracy, professionalism, and excellent customer service skills.

Customer Service Advisor benefits:

* Local Government Pension Scheme

* Generous annual leave entitlement plus bank holidays

* Flexible working arrangements

* Structured training and development programme

* Hybrid / fully remote working following training

* Employee wellbeing and support services

* Career progression opportunities within the council

Customer Service Advisor role:

As a taxi licensing officer, you will play a key role within the Licensing team, supporting the administration, assessment, and processing of taxi licensing applications in line with legislation, council policies, and statutory timescales. The role requires a high level of accuracy, professionalism, and strong customer communication skills, the role can be undertaken on a hybrid or fully remote basis, subject to satisfactory performance and service requirements. This position is ideal for candidates who are detail‑focused, process‑driven, and confident working independently while contributing to a wider regulatory team.

Customer Service Advisor pay:

£25,000 - £30,000 per annum