Purpose of the job:
Reporting to the Housing Manager the post holder will deliver front line housing management services to NNC tenants and leaseholders.
The post holder will offer a first-class customer focussed tenancy management service including but not limited to tenancy and leasehold management, income collection and arrears recovery, unacceptable behaviours, ASB and support services, customer engagement and involvement, estate management, enforcing tenancy conditions and reletting empty properties.
There will be an emphasis on improving customer relations and increasing satisfaction levels and engagement opportunities with the homes and communities our customers live in and the services the council provides. The post is part of the Housing Management Team, and the post holder will deputise for other Officers in their absence.
The post holder is expected to:
Undertake a range of home and property visits including settling in visits, periodic tenancy reviews and property inspections, abandoned property reports, pre-void inspections and warrants of entry.
Process applications for tenancy changes, mutual exchanges, property alterations, home move assistance recommending approvals and refusals
Respond to tenancy reference requests.
Assist the Housing Manager with arranging emergency accommodation for tenants, where properties have been damaged by fire or flood or deemed uninhabitable.
Address unacceptable behaviour reports utilising early intervention techniques and enforcing tenancy conditions when appropriate. Identify customers in need of additional support to sustain their tenancy and make appropriate referrals for assistance.
Promote the incentive to downsize and support scheme for tenants who are underoccupying or require a home adapted to assist with a disability and help them move to suitable accommodation.
Identify tenants who would be suitable for House Exchange and liaise with them on an individual basis to promote the scheme and develop a tailor-made solution to meet their home move needs.
Work jointly with colleagues in the property team to gain access to homes for inspection and compliance purposes.
Requirements:
Experience of working with a local authority or registered provider in a similar role. Minimum 3 years.
Knowledge of the housing legislation, regulation and case law.
Understanding county court possession claims procedures.
Experience of working with people who may find themselves in difficult situations and who may have multiple/complex needs including challenging behaviours.
Experience of managing and prioritising own workload without supervision to meet demands and targets.
| Must hold a Basic DBS check
Working 9am to 5.30pm Monday to Friday 37 hours a week
Salary description
£17.55 - £17.55 per hour