Customer Service Administrator

Customer Supply Chain Administrator

£14.88 per hour

Part Time, 22.5 Hours per Week

Chirk

Temporary Position with Permanent Opportunities

An organised and customer-focused Customer Supply Chain Administrator is required to support a busy supply chain and customer service team. This role involves processing customer orders, managing customer enquiries, maintaining accurate records, and ensuring the smooth coordination of supply chain activities while delivering excellent customer service.

Responsibilities of the Customer Supply Chain Administrator:

Process customer orders and invoices through the company's in-house ordering system, ensuring accuracy of pricing, quantities, credit limits, and financial controls.
Respond to customer enquiries via telephone and email, providing a professional and efficient service at all times.
Liaise with manufacturing partners regarding orders, acknowledgements, and customer requirements.
Investigate and resolve customer complaints, providing effective solutions and ensuring issues are followed through to completion.
Maintain accurate customer and supplier records, documentation, and filing systems.
Follow company communication procedures, policies, and service standards.
Assist with office projects and additional customer-related duties as required.
Actively support and demonstrate company values in daily activities.
Ensure all activities comply with Quality & Food Safety requirements, protecting product safety, legality, authenticity, and quality.
The Candidate:

Previous experience within administration, customer service, supply chain, or an office-based environment.
Excellent communication skills with the ability to build positive relationships with customers and colleagues.
Experience in order processing or supply chain administration would be advantageous.
Strong organisational skills and attention to detail.
Confident using computer systems and Microsoft Office applications.
Ability to manage multiple tasks and prioritise workload effectively.
Professional and customer-focused approach to resolving issues and enquiries.
Benefits:

Temporary to permanent opportunity
Weekly pay
Ongoing training and support
Friendly and supportive team environment
To Apply

Travail Employment Group is operating as an Employment Agency.

To apply for this position, please email a recent copy of your CV to (url removed) or call Emma on (phone number removed) for more information.

Alternatively, once you click to apply your application will be received immediately by Travail Employment Group. If your application is successful, a consultant will contact you within 7 days.

If we have not contacted you within 7 days, you may not have been successful on this occasion, but please feel free to call us to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity and evidence of any experience, training and qualifications required for this position.

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