Are you an experienced FM Helpdesk Manager who understands the pressures of supporting engineers, managing reactive and planned maintenance and keeping a busy FM operation running smoothly?
Would you like to take ownership of a wider support function rather than simply managing a helpdesk?
We are currently recruiting for a Head of Service which would suit an experienced FM Helpdesk Manager to join an established and growing facilities management business based in Walton-on-Thames.
This is a great opportunity for someone who has a strong understanding of the FM environment and enjoys managing people, processes and multiple areas of responsibility.
You'll be managing a team of around 10 people, with the function covering a variety of areas including helpdesk, fleet management, IT and wider operational support. You'll be responsible for making sure these different functions work effectively together and provide the support the operational teams need.
The role would suit someone who has previously managed a helpdesk or FM support function and understands what is involved in supporting engineers, managing maintenance requests and delivering a high level of service to clients.
This is an office-based position in Walton-on-Thames, Monday to Friday with one day from home.
This role will be starting in December but we are starting the recruitment process now.
What's in it for you?
£50,000-£55,000 salary
Permanent, full-time opportunity
Based in Walton-on-Thames
Fully office-based
Manage a team of around 10
Senior position with responsibility for the wider support function
Opportunity to make a genuine impact on processes and service delivery
Work within an established and growing FM business
Opportunity for long-term career development
Your Role
Managing and developing a team of around 10 across a number of support functions
Overseeing the day-to-day running of the FM helpdesk
Ensuring reactive and planned maintenance requests are logged, allocated and progressed effectively
Supporting engineers and operational teams with the information and resources they need
Monitoring helpdesk performance, KPIs and SLAs
Managing workloads, priorities and performance across the team
Overseeing fleet management and ensuring vehicles and associated requirements are managed effectively
Working alongside the IT function and wider support teams
Ensuring communication between the helpdesk, engineers, management and clients is effective
Identifying opportunities to improve processes, systems and efficiencies
Dealing with escalations and ensuring issues are resolved quickly
Managing, motivating and developing the team
Taking ownership of the overall support function and ensuring it delivers a high level of service
About You
Previous experience managing an FM helpdesk, service desk or similar support function
Strong background within Facilities Management
Good understanding of engineers, maintenance and the day-to-day demands of an FM operation
Experience managing reactive and/or planned maintenance
Previous experience managing a team
Comfortable managing people across different functions and responsibilities
Strong understanding of KPIs, SLAs, workloads and service delivery
Excellent organisational and problem-solving skills
Confident dealing with escalations and competing priorities
A strong communicator who can build relationships across the business
Proactive, hands-on and able to take ownership
Someone who enjoys improving processes and making a support function work more effectively
This is a really interesting opportunity for an experienced FM Helpdesk Manager who wants to take the next step in their career and have responsibility for more than just the helpdesk.
You need to understand the FM world, engineers, maintenance and helpdesk operations, but also be confident enough to manage a wider team with a variety of responsibilities.
If you're an experienced FM Helpdesk Manager, Helpdesk Manager or FM Support Manager looking for a senior permanent opportunity in Walton-on-Thames paying £50,000-£55,000, we'd love to hear from you.
Apply today with your CV to find out more.
TE1
Salary description
£50000.00 - £55000.00 per year