Complaints Officer

Complaints Officer

London | £12.98 per hour | Hybrid - 3 days office / 2 days home

We're looking for an experienced Complaints Officer to join a busy financial services team in London.

This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry.

You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales.

What you'll be doing

Managing customer complaints received via email
Investigating complaints and reviewing relevant information
Providing clear, professional written responses
Ensuring complaints are handled in line with regulatory requirements and internal procedures
Maintaining accurate records and updating systems
Working with internal teams to resolve issues where required
Managing your own caseload and ensuring deadlines are metWhat we're looking for

You'll need previous experience working in a regulated complaints environment and be confident dealing with complaints from initial review through to resolution.

You should also have:

Strong written communication skills
Good attention to detail
Experience working to regulatory or internal complaint-handling timescales
The ability to investigate information and reach appropriate outcomes
Good IT and administration skills
A professional and organised approach£12.98 per hour
Hybrid working - 3 days in the London office / 2 days from home

If you have previous regulated complaints experience and are looking for your next opportunity within financial services, we'd like to hear from you.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK