Location: Wellington, Somerset
Salary: Up to circa £43K PA
Hours: Full time | 8am - 4.15pm Monday to Thursday, 8am - 3pm Friday
Benefit Package:
25 days holiday plus bank holidays
Company pension scheme
Annual Company Bonus based on performance
Cycle2Work scheme
Up to 2 days per year for volunteering
Enhanced Maternity/Paternity pay
Employee Assistance Program (EAP)
Death in service insurance (4 x salary after probation)The Company
A successful and growing technology-led manufacturing business that designs and supplies specialist products and solutions to a diverse range of industry sectors. Known for its focus on innovation, quality and customer service, the company offers a collaborative working environment and continues to invest in new technologies, people and processes to support its ongoing growth.
Key Responsibilities
Support the Sales team in preparing and issuing quotations, budget proposals and tender submissions.
Maintain accurate customer, quotation and opportunity records within CRM and MRP systems.
Process customer orders, issuing acknowledgements and confirmations while ensuring delivery requirements and shipping details are communicated clearly.
Act as a primary point of contact for customers, providing updates on quotations, orders, lead times and delivery schedules.
Build strong customer relationships through proactive communication and excellent service.
Coordinate with internal departments including Sales, Planning, Production, Purchasing, Warehouse, Service and Finance to ensure customer requirements are met.
Manage customer returns, warranty claims and repair requests, ensuring efficient resolution.
Prepare commercial invoices, packing lists and other documentation required for UK and international shipments.
Arrange domestic and export shipments through approved logistics providers, couriers and freight forwarders.
Support customs and export administration, maintaining accurate records of commodity codes, country of origin information and shipping documentation.
Monitor shipments, obtain freight quotations and help resolve delivery, freight or customs-related issues.
Review shipping documentation and freight invoices to ensure accuracy and compliance.
Maintain organised, audit-ready sales, shipping and customs records.
Develop effective relationships with logistics partners and external organisations, including the Chamber of Commerce.
Identify and support improvements to customer service, operational efficiency, delivery performance and freight cost management.Knowledge, Skills & Experience
Previous experience in sales administration, customer service, logistics, export administration, or a similar coordination role, ideally within a manufacturing or engineering environment.
Confident using CRM, ERP, or MRP systems, with good working knowledge of Microsoft Office applications.
Excellent organisational and communication skills, with the ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy.
A proactive and customer-focused approach, with the ability to build positive relationships both internally and externally.
Knowledge of import/export processes, customs documentation, Incoterms, and international freight would be advantageous.Next Steps:
If this sounds like you then either apply online, email your CV to (url removed) or call the office on (phone number removed) for a chat with Vicky.
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Salary description
£43000.00 - £43000.00 per year