Housing Officer

Housing Officer
Initial 3-Month Contract – Potential Extension
Bristol (BS1) – Hybrid Working
£18.35 PAYE or £23.29 Umbrella per hour
Are you an experienced housing professional with a strong background in tenancy management and social housing?
Client Snapshot:
We’re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You’ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime.
Vacancy Brief:
* Full-time position
* Initial three-month contract with the potential for extension
* Based in Bristol, postcode BS3
* Hybrid working across the office, community locations and home
* Working from home available two days per week
* Current full driving licence required; a pool car is available, so your own vehicle is not essential
* Standard DBS check required
Key Responsibilities:
* Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures
* Provide advice and support to help tenants sustain successful tenancies
* Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime
* Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters
* Conduct property and estate visits, ensuring housing sites are safe and well maintained
* Identify residents’ support needs and work collaboratively with colleagues, partner agencies and community services
* Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives
Ideal Candidate Profile:
* Previous experience within housing, social housing or a relevant public or third-sector service
* Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants
* Experience managing a housing patch, caseload, tenancies or property assets
* Ability to handle challenging situations professionally, sensitively and confidently
* Excellent communication, organisation, IT and problem-solving skills
* A CIH Certificate in Housing Practice or equivalent qualification would be advantageous
If you’re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we’d love to hear from you.
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