You will oversee the day-to-day running of the centre, ensuring we provide a safe, clean, welcoming and enjoyable environment for children and families. This is a hands-on management role with responsibility across health and safety, staffing, customer experience, operations and financial performance.
The role requires a flexible approach to working hours, including evenings, weekends and peak periods, in line with the needs of the centre.
Responsibilities:
* Manage the day-to-day operations ensuring an efficient and welcoming service
* Handle guest inquiries and complaints, resolving issues promptly and professionally.
* Ensure the centre complies with all relevant legislation, regulations, health & safety, industry standards and safeguarding requirements.
* Oversee cleanliness, safety checks and equipment maintenance, carrying out weekly checks and managing faults and repairs reactively and proactively.
* Lead and manage the centre team, training, rotas, performance, absence and day-to-day staffing, including hands-on support during busy periods and staff shortages.
* Monitor customer feedback and implement improvements to enhance the overall experience and opportunities to increase revenue.
* Oversee bookings, and and events, ensuring a high-quality and smooth delivery.
* Support marketing and promotional activities (social media, local partnerships, events)
Desired:
* Proven experience in a similar setting.
* Strong leadership skills with the ability to motivate and develop a team
* Excellent customer service skills with a focus on creating positive guest experiences
* Knowledge of health and safety regulations related to indoor play areas or similar environments
* Flexible availability, including weekends and school holidays
Benefits:
* Company events
* Company pension
* Gym membership
* On-site parking
Salary description
£35000.00 - £38000.00 per year