Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment?
We are looking for a skilled and customer-focused Field Service IT Technician to cover Reading, Basingstoke and surrounding locations down to Bristol. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment.
We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications/accreditations.
The Role
As a Field Service IT Technician, you will be responsible for diagnosing, repairing and maintaining a range of IT equipment, including HP laptops, desktops, RPOS systems and associated hardware and peripherals.
You will troubleshoot hardware and software issues, replace and upgrade components, install and configure operating systems, and ensure devices are operating reliably and at peak performance.
Working directly with users, you will provide professional technical support while offering practical guidance on device care, maintenance and IT best practices.
Technical Skills & Experience
The successful candidate should have a strong technical background in PC and laptop hardware, with particular emphasis on HP equipment.
Essential / Highly Desirable Technical Skills:
Strong hands-on experience supporting and repairing HP laptops and desktop PCs
Excellent knowledge of PC hardware architecture and fault iagnosis
Experience replacing laptop and desktop components at board and module level
Strong understanding of BIOS/UEFI, firmware, device drivers and hardware configuration
Experience diagnosing issues involving system boards, memory, SSDs/HDDs, displays, batteries, keyboards, power supplies and peripherals
Good working knowledge of Microsoft Windows instadllation, configuration and troubleshooting
Experience using hardware diagnostic utilities and following structured fault-finding procedures
Understanding of networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting
Experience supporting printers, peripherals and associated end-user equipment
Familiarity with IT service management, ticketing systems and working within defined SLAs
Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions
Salary description
£190.00 - £200.00 per day