Administrator

Administrator – Home Improvement Company

About the Role

We are looking for a highly organised and motivated Administrator to join a growing home improvement company.

This is an important role within the business, supporting the smooth running of our installation operations and ensuring customers receive a professional and efficient service from the point of booking through to completion.

The successful candidate will be responsible for managing the administration surrounding customer installations, coordinating installers and communicating with customers to ensure jobs are booked and completed efficiently.

We are looking for someone who is looking for a long-term role with genuine opportunities to progress within the business. As the company continues to grow, there will be opportunities for the right person to take on additional responsibility and develop their career.

Key Responsibilities

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Managing the day-to-day administration of installation jobs

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Booking installers to attend customers' homes and complete scheduled work

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Coordinating installation dates and ensuring installers have the correct job information

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Communicating with customers regarding installation dates, timings and any relevant updates

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Liaising with installers and internal teams to ensure jobs run smoothly

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Keeping customer and installation records accurate and up to date

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Monitoring upcoming installations and following up on outstanding actions

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Dealing with customer queries professionally and efficiently

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Rescheduling appointments when required

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Ensuring all administration is completed accurately and within required timescales

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Supporting the wider team with general administration as required

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Identifying and helping to resolve any issues that could affect the smooth completion of installations

Essential Skills & Experience

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Previous administration experience is essential

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Excellent organisational and time-management skills

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Strong attention to detail and accuracy

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Good communication skills, both written and verbal

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Confident speaking with customers and colleagues

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Ability to manage multiple jobs and priorities at the same time

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Good computer skills and confidence using email, spreadsheets and administrative systems

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Ability to work independently while also being part of a wider team

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A proactive attitude and willingness to take ownership of tasks

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Reliable, professional and well organised

Desirable Experience

Previous experience in installation administration, scheduling, construction, home improvements, trades or a similar industry would be highly beneficial, but is not essential.

Experience coordinating installers, engineers, surveyors or tradespeople would be particularly advantageous.

The Person We Are Looking For

We are looking for someone who is:

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Organised and methodical

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A confident and clear communicator

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Professional and approachable

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Comfortable working in a busy, fast-paced environment

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Able to prioritise and manage their own workload

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Looking for a long-term position with the opportunity to progress

Career Progression

This is not simply a role for someone looking to carry out the same administration tasks day after day.

We want to find someone who is ambitious, motivated and interested in developing with the company. As the business grows, there is the opportunity to take on greater responsibility, develop your skills and progress into more senior administrative, coordination or operational roles.

If you are someone who wants to build a career rather than just find a job, we would be interested in hearing from you