Hospitality & Client Experience Manager

Hospitality & Client Experience Manager
Salary: £30,000 - £40,000 + bonuses
We are partnering with a highly respected luxury brand to appoint a Hospitality & Client Experience Manager within their signature location.
This is a rare opportunity to take ownership of the client experience journey in an environment defined by craftsmanship, discretion, and exceptional standards - while building a long-term career within a prestigious luxury business.
The Opportunity
This role sits at the heart of the client journey.
You will shape how clients are welcomed, hosted, and remembered - ensuring every interaction feels seamless, personal, and aligned with a truly high-end environment.
Working closely with internal teams across marketing, client services and post-sale support, you will play a key role in ensuring a consistent and elevated experience across all touchpoints.
This position also offers exposure to wider business operations and provides a strong platform for long-term progression within a luxury brand environment.
From private appointments to exclusive in-showroom events, your focus will be on delivering a level of service that is effortless, intuitive, and quietly exceptional.
Key Responsibilities
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Deliver a polished, discreet and highly personalised client hosting experience
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Oversee all aspects of in-showroom hospitality, maintaining consistently high standards
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Curate memorable experiences for VIP and high-net-worth clients
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Plan and execute private events and exclusive client activations
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Collaborate with internal teams to support client engagement initiatives and brand experiences
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Ensure a seamless end-to-end client journey across all touchpoints
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Manage and develop a small team of junior hosts, leading from the front
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Introduce and refine hospitality procedures and service standards
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Build strong, lasting relationships with clients as a trusted brand ambassador
About You
You understand what exceptional service looks and feels like - where detail, timing, and discretion are everything.
You may currently be working within:
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Premium or first-class cabin crew for a leading international airline
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Luxury hospitality, boutique hotels, or private members' clubs
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A high-end retail or showroom environment with strong clienteling exposure
You will bring:
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Impeccable presentation and communication skills
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A natural ability to anticipate needs before they arise
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Confidence working with discerning and high-profile clients
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A calm, composed and detail-driven approach
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Experience supporting or mentoring more junior team members
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A genuine passion for delivering refined, personalised experiences
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A desire to build a long-term career within a luxury brand
Why This Role?
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Join a brand synonymous with heritage, craftsmanship, and prestige
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Work within a beautiful, client-focused showroom environment
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Gain exposure to multiple areas of the wider business, including client services and brand experience
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Play a key role in shaping and elevating the client journey strategy
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Be part of a business where client experience is central to long-term success
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