Travel Operations & Reservations Executive

Platinum Travel Recruitment are seeking an experienced Operations & Reservations Consultant to join a fabulous and forward thinking travel company.
This is an exciting opportunity ideal for an experienced travel professional from a tour operator background seeking progression with a dynamic travel company.
Operations & Reservations Consultant - Duties:
* You will sit within the Sales & Service function, working a defined portfolio of trade accounts alongside our clients ground operations.
* Build quotations from current contracted rates for Kenya and Tanzania.
* Produce quotations and itineraries across East Africa.
* Handle passenger names, travel dates, room configurations, dietary and mobility notes, flight times, special requests.
* Offering a cutting edge customer service.
* Build relationships and get to know your accounts and client profile.
* Up selling travel extras such as accommodation upgrades, extra nights, private vehicle, the conservancy over the busy park, the balloon safari, the beach extension to enhance client experience.
* Build and maintain genuine expertise in East African safari product, camps and lodges, conservancies and national parks, seasonality, migration timing, internal air routes and road transfer realities.
* Keep current on entry requirements, health advisories, park fee changes and airline schedules.
* Take part in familiarisation trips, supplier training and product sessions to increase knowledge.
Operations & Reservations Consultant - Essential Requirements:
* Experience in travel sales, tour operating or destination management, with a track record of hitting targets.
* Comfort with reservation systems, quoting tools and spreadsheets, and the appetite to adopt new technology as we invest in it.
* First-hand knowledge of East Africa — Kenya, Tanzania, Uganda and/or Rwanda, through travel or previous employment.
East Africa Operations & Reservations Consultant - Benefits:
* Established and forward thinking travel company in which you can grow your career
* Active investment in systems and tooling to remove admin and let you sell.
* Performance-related incentives
* Familiarisation travel to the destinations you sell.
* Pension
* Career development
* Supportive team
* Plus many more benefits.
Locations ideal for this role includes: Kingsbury, Barnet, Eastcote, Stanmore, Harrow, Ruislip, Pinner, Northolt and Wembley