We are recruiting for a Domestic Abuse Service Manager to lead the delivery and development of domestic abuse services across Leicester, Leicestershire and Rutland for a well established charity.
The role will oversee a team of domestic abuse practitioners, outreach workers, support staff and volunteers, with responsibility for service delivery, safeguarding, quality assurance, performance, data and contract requirements.
Key Responsibilities
Manage and support a team, including supervision, appraisals, training, performance and absence management.
Oversee staff rotas, annual leave, sickness and service cover.
Manage case allocation, caseloads, risk assessments, safety planning and case recording.
Carry out case audits and file reviews to maintain service quality and compliance.
Develop effective working relationships with police, housing, health, children's services, courts and other partner agencies.
Represent the service at MARAC, safeguarding meetings and other multi-agency forums.
Act as the organisation's Designated Safeguarding Lead, overseeing safeguarding for adults and children.
Oversee refuge and safe accommodation, including referrals, occupancy, move-in/move-on processes and health and safety.
Lead on data collection, monitoring, analysis and reporting for commissioners and funders.
Develop and deliver training around domestic abuse, safeguarding, risk and trauma-informed practice.
Act as a super-user for the case management system and support staff with reporting and system use.
Monitor service budgets and expenditure, working closely with the Finance Manager.
Support funding applications, tenders and grant submissions.
Contribute to service development, policy reviews and organisational planning.
Support Domestic Homicide Reviews and other learning reviews, ensuring actions are implemented.
Lead team meetings and reflective practice sessions.
About You
You will have experience managing or supervising a team within domestic abuse, safeguarding, housing, social care or another relevant support service.
You will have a strong understanding of:
Domestic abuse and coercive control
Safeguarding adults and children
Risk assessment and safety planning
MARAC and multi-agency working
Refuge and safe accommodation
Housing-related support and health & safety
Case management and quality assurance
Data collection, analysis and reporting
Commissioner and funder requirements
Staff performance and absence management
Budget management and financial procedures
Experience of managing IDVA, outreach, refuge, helpline, hospital-based or court-based domestic abuse services would be highly beneficial, as would experience within the voluntary sector.
You will need to be confident managing a team, making decisions around safeguarding and risk, and working with a range of external agencies.
Additional Information
Location: Leicester, Leicestershire & Rutland
Salary: £35,745 per annum
Hours: 37 hours per week
Working hours: Monday–Thursday 9am–5pm, Friday 9am–4.30pm
Additional requirements: Some evening and weekend work, including participation in an out of hours rota.
Must be a Driver and hold a DBS
Initally a Temporary post leading to permanent for the right candidaate
If you have the relevant management experience and would like to discuss the role, please send your CV for consideration
Salary description
£18.33 - £18.33 per hour