The role:
In this role, you will be an integral part of the technical team, handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required.
The successful candidate will have strong communication skills, a minimum of 3 years' experience in a similar role and good working knowledge of Windows Server, Microsoft 365, Windows Desktops, backup and security software, and general networking.
What's in it for you?
Salary up to £40k depending on experience
Private Medical Healthcare
Private Dental Cover
Enhanced holiday entitlement based on length of service
Company social events
Free parking
Opportunity to work with a wide range of technologies and develop your skillsResponsibilities for the 2nd Line Engineer:
2nd line technical support for Windows desktops, laptops, hardware and software
Support of Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group Policy
Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID
Network and server troubleshooting
Working on SLA-based technical support calls
Writing and updating user and system documentation
Remote project work undertaken by the Helpdesk
Attending client sites as required to complete support tickets and/or project work
Prioritising and escalating tickets where required
Working alongside manufacturers and vendors to troubleshoot technical issues
Maintaining accurate ticket notes and ensuring effective customer communicationKey Skills of the Support Engineer:
Minimum of 3 years' experience in a similar role
Strong working knowledge of Windows Server 2012/2016/2019 and Microsoft 365
Good understanding of networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewalls
Knowledge of backup and security solutions
Strong verbal and written communication skills
Excellent customer service skills
Ability to prioritise work, meet deadlines and manage multiple requests
Logical and methodical approach to problem-solving
Full Clean UK Driving LicenceDesirable:
Understanding of Microsoft Azure
Knowledge of server hardware
Apple Mac experience
Knowledge of VoIP systems
Microsoft, CompTIA and/or ITIL certificationsSalary up to £40k depending on experience
Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
Salary description
£30000.00 - £40000.00 per year