This is a varied role supporting the day-to-day coordination of the service operation. Working closely with engineers, customers and internal teams, you will be responsible for planning and scheduling maintenance, remedial works and reactive call-outs, while ensuring customers are kept informed and jobs are administered accurately and efficiently.
Key Responsibilities
Planning and scheduling maintenance, remedial works and call-outs
Coordinating engineers and organising workloads
Arranging customer visits and managing correspondence
Preparing quotations for remedial works
Dealing with straightforward technical queries
Processing invoices and checking job information
Managing engineer paperwork and certification
Administering Service Contracts and signalling
Updating customer portals and internal systems
Maintaining accurate records and providing excellent customer service
The Successful Candidate Will Have
Previous experience in service administration, scheduling, bookings or coordination
Strong organisational skills and attention to detail
Good IT and numeracy skills
Excellent communication and customer service skills
Ability to prioritise workload and work effectively under pressure
A flexible, adaptable and proactive approach
Ability to work independently and as part of a team
Experience within a maintenance, engineering or installation environment would be advantageous
Basic knowledge of fire alarms or security systems would be useful but is not essential, as training will be provided
Elite Staffing Solutions are acting as the Employment Agency on this vacancy
Salary description
£28000.00 - £30000.00 per year