Customer Service Advisor

Join our award‑winning contact centre and play a vital role in supporting people when they need it most.

📄 Contract: Permanent
⏰ Hours: 37.5 per week
💰 Salary: £25,528.04

Role is advertised as Customer Service Advisor however the job title will be Client Care Coordinator 

Why You’ll Love Working With Us

Financial Benefits
💰 Blue Light Card discounts, up to 5% employer pension contribution, and long‑service recognition.

Health & Wellbeing
💚 Access to Doctor Line for GP phone consultations, a 24/7 Employee Assistance Programme, and support from trained Mental Health First Aiders.

Work–Life Balance
🌴 A paid day off for your birthday, consistent scheduling, and competitive family‑friendly benefits.

Career Growth
🎓 Paid training, opportunities for accredited development, and clear pathways for progression.

The Role

This is not a cold‑calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.

We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

Training & Working Pattern

Your journey begins 19th October 2026 with 4 weeks of onsite training (Mon–Fri, 8AM–4PM).
After 12 weeks onsite, you’ll have the option to move into hybrid working.

Shifts run between 8AM and 8PM, with an alternate Sunday shift

Ready to join a contact centre that truly makes a difference?

Apply now and start your journey with us.

Full job description