Resident Liaison Officer

Resident Liaison Officer

Location: Grimsby, with occasional travel to Boston
Salary: £28,000-£30,000
Contract: Long-term temporary
Hours: Full-time

We are recruiting on behalf of a well-established property services organisation looking to appoint two Customer Liaison Officers to support its team in Grimsby.

You will act as the main point of contact for customers while works are taking place, ensuring they are kept fully informed and receive a professional and supportive service throughout. This is a varied role requiring strong communication, organisation and relationship-building skills.

Key Responsibilities

Acting as the main link between customers, site teams and contractors
Keeping customers informed before, during and after works
Arranging appointments and access to properties
Responding to queries and resolving concerns professionally
Supporting customers with any additional requirements
Maintaining accurate records of customer contact and feedback
Working closely with operational teams to provide regular updates
Occasionally travelling to sites in Boston

What We're Looking For

Previous Customer Liaison Officer experience would be advantageous but is not essential
Experience in a customer-facing, resident liaison, housing or property services role would be beneficial
Strong communication and customer service skills
A professional and approachable manner
Good organisational skills and the ability to manage a varied workload
Confidence dealing with queries and resolving concerns
A full UK driving licence and access to your own vehicle
Business-use motor insurance, due to travel requirementsThis is an excellent long-term opportunity for an experienced liaison professional or someone with strong transferable customer service skills looking to develop their experience within property services.

Please apply with your up-to-date CV or call Jess on (phone number removed) for further information